Objective
Apply acquired knowledge and skills to further build onto my experience as a web developer.
Education
Boston University — Boston, MA
September 2020 — Expected May 2022
- Master of Science in Computer Information Systems
- Relevant Courses: Web Application Development, Server-Side Web Development, Rich Internet Application
Development, Agile Software Development, Information Structures with Python
University of Massachusetts Lowell — Lowell, MA
June 2018 — August 2019
- Web Design and Development Certificate
- Relevant Courses: Introduction to HTML, Introduction to JavaScript, Introduction to XML, Website
Development, Java Programming
University of Massachusetts Boston — Boston, MA
September 2013 — May 2017
- Bachelors of Science in Information Technology
- Relevant Courses: IT Problem Solving, Relational Databases, Project Management, Web Fluency, Intro to
System Administration, Introduction to Linux/Unix
Technical Skills
Languages
- HTML5
- JavaScript
- CSS3
- Node.js
- Vue.js
- Python
- SQL
- Java
- Express.js
- Handlebars
- XML
- JSON
Environments
- Windows
- Linux
- Unix
- Ubuntu
- Azure
Work Experience
NAVIHEALTH — Newton, MA
Janurary 2020 — Present
Application Support Specialist
- Provide end user support for SaaS products, troubleshooting and resolving inquiries and issues
- Escalate issues to engineering as necessary
- Assist non-technical oriented clients with the use of our Web-based software if necessary
- Work closely with integrations/PS teams on resolving more complex issues around connectivity,
security, and data exchange
- Adhere to defined Service-Level-Agreement requirements
- Document procedures and create knowledge base articles to enhance our self-service abilities
MEDITECH — Westwood, MA
July 2017 — December 2019
Web Infrastructure Support Specialist
- Implement MEDITECH proprietary software on web infrastructure servers
- Provide quick, and comprehensive, customer support to sites utilizing MEDITECH web software
- Analyzing server, storage and network performance data to determine root causes of hardware-related performance issues
- Identify, and troubleshot, technical issues related to hardware, network, operating systems and database
- Communicating with programming staff to identify, test, and implement solutions
- Communicating with industry vendors to properly assess customer needs, and troubleshoot issues related
to the accessibility of MEDITECH proprietary software through the web
- Manage user accounts via Microsoft’s cloud computing service Azure
- Creation of new virtual machines via Microsoft’s cloud computing service Azure
- Oversee health of virtual machine stood up in Microsoft’s cloud computing service Azure